The System

Often invisible to guests, all-inclusive resorts employ an army of staff members with distinct roles, responsibilities, and objectives to keeping the resort running. Some of these jobs are “upstairs” - with english / interpersonal skills, and some of these jobs are “downstairs” with technical / culinary skills. Job sharing leads to better resort economics, so time-clocks and wardrobe changes mean that your breakfast chef is also the pool cleaner and pizza maker.  Staff can live in distant towns and cities, travelling to tourist destinations for months at a time seeking better jobs, working their way up the service chain into better-paying resort roles. This means  that when you arrive, the friendly faces that greet you will more than likely be there your entire stay - and are incented to form a relationship to best meet your needs. So say hello and introduce yourselves!

Staff Roles

The first person you meet upon arrival will likely be in the lobby, greeting and ushering guests into reception, taking care of your bags, and offering a refreshment.  Next, will be your concierge, or the assigned resort host helping to check you in, and orient you to the property.  Baristas, Chefs, Waiters and will be there day-after-day - so if there is a special omelette that you like prepared, or unique cocktail ingredients - be sure to name it, or ask for it so they can learn your preferences.  Waiters may change shifts, or locations, but we’ve observed staff “selecting” guests based on friendliness or tips in exchange for better service.  During the days, you may also have “runners”; waiters and attendants looking to top-off your beverage or bring a snack to you room.  If you have a more stationary tendency,  these people can make a big difference in your stay - so we recommend befriending them.  Most resorts also have a master-of-ceremonies, or event leader for social gatherings, sports, and excursions in addition to dedicated spa, health, and gym staff.

Stations

Learning your resort grounds will help identify key areas that help you tailor your all-inclusive vacation to best suit your needs.  Staff are usually assigned to particular stations relating to resort geography and function; Over the course of your stay, you will routinely meet the same people.  If you are seeking a health-centric spa or morning coffee - it will be staffed consistently.  Likewise, a swim-up pool or beach bar will likely have the same bartender.  These people are paid to learn your preferences and even predict what you might like.  It turns out that we are creatures of habit on vacation - and we encourage you to get the most from your stay by understanding how all-inclusive stations and staffing operate.  The more you interact, the more personal attention you will receive, and the more tailored your vacation experience.  Do you like 3 beach towels? Only drink diet soda? Or have a child with an allergy?  Understand the station operational practice, be friendly and vocal, and get the all-inclusive treatment.

Concierge

As discussed earlier, one of the first people you meet will be the resort concierge.  Having just arrived, and eager to start your vacation, it’s easy to find yourself overwhelmed and distracted.  Be sure to remember this person’s name, and how best to contact them - this is great all-inclusive resource, that only luxury, five-star hotels usually provide. Don’t spend your time researching fishing charters, local events, or resort activities - ask your concierge. They can help you optimize your vacation, provide recommendations for EXCURSIONS & UPGRADES, and pre-arrange the details of your trip.  Its a great feature of the all-inclusive lifestyle, and we recommend you take advantage of it.